One of the best-known names in the marketing legal world -- Puja J. Amin -- has vast experience defending and counseling businesses on consumer protection laws including the Telephone Consumer Protection Act (“TCPA”) and a host of privacy-related statutes. She has provided legal oversight on an enterprise basis to major direct-to-consumer brands and defended some of the largest companies in the nation in major federal court litigation--earning her the title of "Queenie" of the TCPAWorld. Queenie now works alongside the Czar leveraging her vast experience and no-nonsense approach to aid the firm’s clients with their litigation and compliance needs and help assure peak consumer experience through deft adherence to all applicable consumer protection statutes and regulations.

Eric Troutman is the Czar of TCPAWorld and one of the country’s prominent class action defense lawyers. He is nationally recognized in Telephone Consumer Protection Act (TCPA) litigation and compliance. He has served as lead defense counsel in more than 300 national TCPA class actions and has litigated over a thousand individual TCPA cases in his role as national strategic litigation counsel for call center operators, lead providers, retailers, banks and finance companies. He frequently advocates before the FCC for TCPA sanity and helps industry participants build TCPA-compliant processes, policies and systems.

In the courtroom, Mr. Bowser has litigated cases and counseled clients in a wide variety of complex disputes, including individual and class-action cases arising out of contract, tariff, commercial tort, consumer-protection, privacy laws, and the Telephone Consumer Protection Act in particular. Mr. Bowser has tried cases in federal and state court, and helped clients reach key victories through briefing at both the trial and appellate levels.

Outside the courtroom, Mr. Bowser advises numerous emerging telecommunications companies, helping them navigate regulatory hurdles from initial registration to ongoing compliance and regulatory advocacy, to complex dispute resolution. He also drafts and negotiates a wide variety of contracts, such as telecommunications/ISP service agreements, software/platform/infrastructure-as-a-service agreements, and reseller and marketing agent agreements.

In addition to defending clients in individual and class-action litigation throughout the country, he provides counseling to mitigate the litigation risk, including auditing marketing campaigns, developing compliant website and consent-based opt-ins, and preparing terms of service for direct-marketing campaigns that implicate the TCPA and related marketing and privacy laws. Having litigated many of these issues, Mr. Bowser knows where the proverbial mines are, and helps his clients sidestep them.

Michele Shuster is the Managing Partner at Mac Murray & Shuster LLP and former Chief of the Ohio Attorney General’s Consumer Protection Section. She advises on a wide range of advertising, consumer protection issues, and other matters impacting the lead generation sector. Michele has an extensive background in the teleservices industry and regularly represents clients in matters before federal and state regulatory agencies, issues legal opinions on companies' outbound dialing solutions, conducts telemarketing compliance audits, and provides defense in government enforcement actions and litigation.

Aaron Parry guides businesses nationwide through a range of consumer protection and regulatory matters related to telemarketing and teleservices, lead generation and performance marketing, and data privacy and security. Aaron also advises clients on general business and transactional matters, including contract review and negotiation, vendor and other third-party due diligence, strategic planning, and compliance audits. A former collegiate letterwinner and NCAA Division I National Champion for the Ohio State football Buckeyes, Aaron applies the values he learned on the field – integrity, diligence, and true grit – to ensure his clients are armed with a sound plan for success while navigating challenging regulatory frameworks.

Attorney Chad Blackham advises highly regulated consumer-facing businesses on matters related to advertising & marketing, teleservices, privacy & data security, and other consumer protection issues. With a practical approach, he helps clients proactively comply with federal and state laws and defend against litigation and government enforcement actions by regulatory agencies including the FCC, FTC, and state attorneys general

Aaron Weiss is recognized for his national litigation practice focused on telecommunications law, class actions and consumer claims. He has extensive experience in litigating matters under the Telephone Consumer Protection Act, of note is his precedent-setting Florida TCPA decisions. In addition to TCPA Aaron frequently litigates class action cases under a broad variety of consumer protection statutes, including the Fair Credit Reporting Act (FCRA); the Fair and Accurate Credit Transactions Act (FACTA); the Fair Debt Collection Practices Act (FDCPA); and the Florida Consumer Collection Practices Act (FCCPA).

Alexandra (Alex) Krasovec is a Telephone Consumer Protection Act (TCPA) compliance and class action defense partner at Manatt. She has extensive knowledge and experience in the field and a superb reputation built over more than a decade of practicing exclusively in this space. Having handled hundreds of such matters in state and federal courts nationwide, Alex assists clients to devise and implement a bespoke strategy that best fits the client’s goals, issues in the case, and the plaintiff(s) and opposing counsel behind the claims. She is also an excellent negotiator and regularly secures satisfactory early resolution of such matters in line with clients’ strategic goals and needs.

Alex is also a highly sought-after advisor. She maintains a robust compliance practice, providing tailored compliance advice, aiding clients in due diligence efforts, and assisting with contract review and negotiation. The true measure of success for Alex is keeping her clients out of the crosshairs. While litigations are on the record, most of Alex’s practice (and accomplishments) occur outside of the public eye. Clients rely on Alex’s guidance to stay out of the headlines and help them navigate the tumultuous and ever-shifting TCPA and state telemarketing law framework.

Accomplished Compliance Executive with 18 years of experience leading compliance, risk management, and regulatory affairs across diverse industries including SaaS, telecom, financial services, and consumer reporting.

Established history of success in building and managing comprehensive compliance programs, spearheading regulatory strategies, and fostering a culture of ethical integrity.

Recognized for effectively aligning compliance initiatives with organizational goals, ensuring adherence to complex regulatory requirements, and mitigating risk through proactive governance.

Isaac Shloss is an IT and Compliance specialist with 25 years’ experience – exclusively focused on the Contact Center industry.  His career has been spent leading the IT departments for large BPOs with global footprints. Isaac was an early pioneer of the current era of contact center platforms and specializes in converting emerging business needs into standard offerings. 

Isaac is also a part of the Responsible Enterprises Against Consumer Harassment (R.E.A.C.H.), acting as Chair on their Government Affairs Committee. In this role, he tracks legislation that affects our industry, calls members to action, and works with lawmakers as appropriate.  Additionally, Isaac is REACH’s representative to the FCC, serving on both the NANC and NAOWG.

As the Chief Product Officer for Contact Center Compliance, Isaac drives product creation that focuses on restoring trust and effectiveness in customer outreach through compliance, education, and problem solving within the regulatory framework.

Ronnie is the Director of Strategic Relationships and Caller ID Solutions Expert for Contact Center Compliance and focuses on utilizing data and compliance solutions to help businesses maintain TCPA and DNC compliance. He created the industry's first Caller ID Remediation solution that eliminates and fixes spam mislabeling on outbound calling numbers. He also optimizes and creates data enhancement solutions such as Right Party Identification and Reassigned Number Database scrubbing. With combining DNC, Litigator, and Reassigned Number scrubbing, enterprises now have a one stop shop for DNC and TCPA compliance all possible via a singular API. Ronnie also works with the carrier networks to allow businesses to brand calls across the carrier network and has a goal to restore trust back into the consumer phone.

Dan Stepanicich is a Deputy Division Chief in the Telecommunications Consumers Division of the Federal Communications Commission’s Enforcement Bureau.  Dan oversees the division’s robocall and robotext investigations directing some of the Enforcement Bureau’s largest cases.  He has led multiple TCPA and Truth in Caller ID Act investigations resulting in hundreds of millions of dollars in civil penalties.  Dan has also orchestrated the Commission’s robocall cease-and-desist initiative and robocall mitigation database enforcement efforts.  He joined the Enforcement Bureau in 2016 through the Commission’s Honors Attorney program and has worked on TCPA matters for the past decade.  Dan has a J.D. from the University of Pennsylvania Law School and a B.A. from the University of California, Berkeley.